Car Parking FAQs

You may amend your booking up to 72 hours before your car parking commences, either online or by contacting us.

If your booking will change by less than 6 hours (for example if your flight time has changed slightly) there’s no need to contact us to change your booking. You can arrive in the car park up to 6 hours earlier and leave up to 6 hours later without incurring a charge.

Please note, if you have booked Security FastTrack, Passport Control FastTrack or a lounge with your car park booking then your original booking time will still apply to those products.

To amend your booking online, please re-visit the website you used to book and follow the online instructions or click the links below.

Amendments to the dates of stay are subject to the terms and conditions of your booking. Certain promotional products cannot be amended, it will be made clear at the point of booking if this is the case.

Please note if you booked during a sale or at a lower price and that rate is no longer available, the new rate will apply. Where specified in the product details some special offer bookings cannot be amended or cancelled.

Plans changed? Free cancellation up to 72 hours before your booking when you book directly with East Midlands Airport.

To cancel your booking online, please re-visit the website you used to book and follow the online instructions or click the links below.

Cancellations are subject to the terms and conditions of your booking. Where specified in the product details some special offer bookings cannot be amended or cancelled.

Bookings cancelled within 72 hours of the time and date of arrival will not be refunded (or with booking where other cancellation conditions may apply).

If you chose to purchase the Cancellation Protection as part of your booking, you can cancel your booking up to 1 hour prior to arrival. Bookings cancelled within 1 hour of the car park arrival date will not be refunded.

Bookings made less than 72 hours before departure are non-refundable unless Cancellation Protection was purchased at the time of booking.

Customers who have booked via a third party should contact them directly.

If you are trying to amend or cancel your booking online via our website link below

and your booking reference is not recognised, it is likely that the booking has been made through a third-party site. Please check your booking confirmation email for information regarding how to amend/cancel your booking or click on the link below for third party contact details:

You will receive an on-screen confirmation which details your booking reference and instructions (please read these carefully). Please print this page for your records as you will need this information at the airport.

We will also send you a booking confirmation email. Please ensure that your vehicle registration details are correct as this is used to give you access to the carpark. There is an option to amend your booking if you will be arriving at the airport in a different vehicle than originally planned.

You are responsible for supplying a valid email and we cannot be held responsible for non-delivery of booking confirmation emails due to transmission failure or incorrect address details.

Failure to receive the confirmation email has no bearing on the status of your booking, your booking is still valid, but please check your junk or spam folder just in case your booking confirmation email has been sent there. If not, your email address may have been entered incorrectly.

Yes. Bookings can be made up to at least 2 hours (6 hours for all Meet & Greet bookings) prior to your arrival time at the relevant Airport.

All Car Park bookings are subject to availability and the Airport reserves the right to withdraw availability at its entire discretion for a given date.

You may amend your vehicle details on your booking up to 24 hours before your carparking commences. To amend your vehicle details on your carpark booking online, please re-visit the website you used to book and following the online instructions or click the links below.

If you booked with one of our sales agents please get in touch with them directly.

You will be charged for the additional days in which you stay in the car park, based on the overstay rate applicable to the car park and Airport.

Please be aware that if you have booked Meet & Greet parking and know in advance that you will be delayed, need to stay longer than expected or need to collect your car earlier than expected, please contact the Meet & Greet operation to inform them of your late/early return as soon as possible.

The Meet & Greet Operation contact details can be found on the booking receipt given to you by your Meet & Greet Receptionist when you drop off your keys. However, these details are also noted below:

East Midlands Airport Meet & Greet: 0133 281 2511

For further details of these Overstay charges please refer to the terms and conditions on your booking confirmation or to ‘Section 6. Car Park Conditions of Use’ in the car parking terms and conditions on the Airport website.

Please note overstay charges are only applicable if you leave the car park 6 hours after the departure date and time entered at time of booking.

All our car parks are on site and are managed locally by the Airport.

However, the price can vary dependent on availability, car parking facilities and distance to the terminals. View information on all our car parks at a glance to decide which one is most suitable to your needs.

All our Airport car parks have a tarmac surface, with the exception of our Jet Parks car parks that have a gravel surface. However, please note that all our car parks have the Park Mark® Accreditation.

A height restriction of 2.0 metres (6 ft. 6 inches) applies to all Meet & Greet car parks and all multi-storey car parks across all the Airport sites.

Trailers are not permitted in any of our parking facilities.

The Airport car parks have been awarded Park Mark® Accreditation.

This means you're visiting a safer parking area that has been vetted by the British Parking Association (BPA) and has measures in place in order to create a safer environment for both you and your vehicle.

There is no minimum stay duration for our Short Stay car parks. However, the following car parks have the following minimum stay criteria:

Please note, these stay durations are subject to change due to car park availability.

The maximum stay in the majority of our car parks is 60 days. Longer stays can be requested by contacting our contact centre.

Our Mid Stay and Short Stay car parks have limited capacity and unfortunately cannot serve all demand over peak periods, therefore they may only be available for shorter stay durations.

Automatic Number Plate Recognition is used for pre-book customers only.

If you have pre-booked your parking, drive up to the barrier, once the ANPR cameras have recognised your vehicle registration the barrier will raise so you may enter the car park. Please allow 30 seconds for the ANPR to recognise your vehicle.

If for any reason the ANPR cameras do not recognise your vehicle registration plate (if the vehicle plate is obscured by dirt/snow etc.), the barrier will not lift. In this instance, please do not take a token but instead press the intercom assistance button on the entry column, a member of staff will then assist you. Taking a token will disable the ANPR system in relation to your booking, resulting in issues arising when you exit the car park and you may be double charged.

Payment must be made in advance and online. We accept all major credit cards, debit cards and PayPal for pre-booking.

We reserve the right not to fulfil your booking if your card is declined for any reason, if the payment card has been used fraudulently or without the cardholder's permission, or if you are under the age of 18.

From 22 October 2026, East Midlands Airport car parks will no longer accept cash at any pay machines, all payments will need to be made using a card or contactless payment method.

To protect your privacy and security, our website uses SSL encryption software, which is the industry standard. It encrypts your personal information so that it cannot be read.

You will know you are in the secure area of our site when the website address is preceded by “https://” and a padlock symbol appears in the frame of your browser.

All you need is your booking confirmation e-mail. This will help direct you to the correct car park, and also states your booking reference number. It's handy to have in case you need to speak to a member of staff.

Approach the barrier, where your vehicle registration will be scanned by our ANPR cameras and verified against your booking details. The barrier should then open automatically. Please be patient, as this process may take up to 30 seconds to happen.

If your vehicle has not been recognised by the ANPR cameras, please scan the QR code on your booking confirmation.

If the QR code is not recognised, or you do not have a QR code to hand, please do not take a token but instead press the intercom assistance button on the entry column, a member of staff will then assist you.

Taking a token will disable the ANPR system in relation to your booking, resulting in issues arising when you exit the car park and you may be double charged.

If you have pre-booked long stay, mid stay or short stay car parking, approach the barrier, where your vehicle registration will be scanned by our ANPR cameras and verify this against your booking details and the barrier should then open automatically. Please be patient, as this process may take up to 30 seconds to happen.

If your vehicle has not been recognised by the ANPR cameras, please scan the QR code on your booking confirmation. If the QR code is not recognised, or you do not have a QR code to hand, please do not take a token but instead press the intercom assistance button on the entry column, a member of staff will then assist you. Taking a token will disable the ANPR system in relation to your booking, resulting in issues arising when you exit the car park and you may be double charged.

Terminals 1, 2 & 3:

If you have pre-booked Meet & Greet parking, approach the entry barrier and your name will appear on the screen in front of you. Parking instructions will be provided on the screen and the barrier will lift to grant you access.

Please remember to hand your keys into the office or use our self-service kiosks.

Please also have your return flight details available, as the Meet & Greet operative will make a note of these to ensure your vehicle is ready upon your return.

When you return, the Meet & Greet operatives will direct you to your car and advise of the exit procedure.

If you’re dropping-off or picking-up at East Midlands Airport, there are a number of options available:

Although only a minority of passengers will be affected by this charge, the revenue generated will help to make sure that we are able to keep investing in the airport which will ultimately lead to more airlines flying to more destinations.

Other regional airports around the country have also introduced a range of charges for drop off/pick up.

We offer the following parking options for Blue Badge holders:

Visit our Blue Badge parking page for more information. Please note that we can't reserve a space for Blue Badge holders.

You can pay online, or by phone: 0345 222 1517.

Payments cannot be made using cash or cheque. Additionally, payments for Rapid Drop Off areas cannot be made upon exiting, as there are no payment barriers in this area.

If payment is not received by midnight the following day, a £100 Parking Charge will be issued, which will be reduced to £60 if paid within 14 days.

If you have any problems or concerns about your payment for visiting Rapid Drop Off, please contact APCOA via one of the following options:

• Customer Services webchat: Live chat with an agent

• Customer Services phone number: 03452 221517

You can set up an account and add a payment card, which will automatically take payment after each journey through Rapid Drop Off. To do this, please visit the payment portal.

Please note it is your responsibility to ensure there is a valid payment method on your account before using Rapid Drop Off.

Non-payment will result in a £100 Parking Charge, reduced to £60 if paid within 14 days.

If you wish to appeal a Parking Charge you have received, please visit the APCOA website.

There are two Blue Badge spaces located in our Rapid Drop off area. Vehicles cannot be left unattended in this area. The Rapid Drop off fee is £5 for 15 minutes. If you require longer than 15 minutes, we recommend parking at our Short Stay 1 car park which is free for the first 30 minutes where blue badge parking bays are clearly identifiable. Short Stay 1 can only be accessed by walking to or from the terminal, but should you require a wheelchair or further assistance, help points are located in all car parks. For more information on Blue Badge parking at East Midlands Airport, please visit our Blue Badge Parking page.

The payment timescale is set to midnight the following day to provide customers with ample time to complete their payment conveniently after using Rapid Drop Off. This flexible timescale ensures that passengers can make payments at a time that suits them.

To make the process even easier, customers can register for AutoPay. By doing so, payments are automatically deducted after each visit, eliminating the need to remember to pay manually and ensuring a seamless experience.

We have a free pick up or drop off option at our Long Stay car park. This car park is free for up to 60 minutes. Long Stay 2 is a 15 - 20 minute walk or a short shuttle bus journey from the terminal. Please note that the shuttle service won't operate 1 November - 31 March. To find out more, visit our Pick Up & Drop Off page.

The charge for using Rapid Drop Off at East Midlands Airport applies 24 hours a day, 365 days a year.

Lack of car park availability could be due to:

Try adjusting your selection or choose another car park. For Meet & Greet bookings, please check to ensure that you have entered the correct arrival time.

If you're still experiencing problems, please contact our Customer Contact Centre who can advise on a suitable alternative car park:

Car parks are priced per calendar day or part thereof. Prices are subject to change and quotes are valid at the time of booking only. The number of days charged is calculated depending on the dates and times you select at time of booking.

For example, if you're travelling on a Monday and returning the following Monday, you'll be charged for 8 days.

All prices shown are in GBP and include VAT at 20%.

Car parking charges will also vary depending on:

East Midlands Airport parking cost depends on the length of your stay and the type of parking you want. You'll get the best prices when you book in advance.

If you want the ultimate convenience of parking right by the terminal, our Meet & Greet car park is a great option. Or if you're looking to save money, JetParks is only a short bus journey away from the terminal.

For all East Midlands Airport parking prices, enter your trip details into our booking tool.

If you can’t see the answer to your question, or for any other general enquires, please call our Customer Contact Centre on 08081 697032.

Our team are ready to help you Monday to Friday, 09:00-17:00 (closed on Bank Holidays).

For third party bookings, please contact them directly.